Shopify is constantly making improvements to its code and infrastructure. You can check the status of your Shopify store on Shopify Status. Shopify hosts your online store on fast, global servers and doesn't limit your store's bandwidth. If a customer contacts you about the speed of your store, then ask your customer to check that they're on the latest version of their browser, they have recently cleared their cache, and their Internet service provider is not experiencing any outages or degraded performance.
This means that your store might load faster or slower for them depending on these factors.
Factors you can't control Your customer's device, network, and locationĬustomers who visit your store live around the world and have different devices and internet connections.
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