

If your order is not showing, then you may have bought the game on another account.If it’s still processing, you’ll get your game when it’s completed.Check the order status for your purchase.If your new game isn’t in your Library, your order might still be processing:


Only full games show in your EA app Library. Did you buy a full game or an expansion pack? EA MAY PROVIDE CERTAIN INCREMENTAL CONTENT AND/OR UPDATES FOR NO ADDITIONAL CHARGE, IF AND WHEN AVAILABLE.If you can’t find your games, try these steps to find out if they’re hidden or if your purchase is still processing. EA ONLINE PRIVACY AND COOKIE POLICY AND TERMS OF SERVICE CAN BE FOUND AT EULAS AND ADDITIONAL DISCLOSURES CAN BE FOUND AT EA MAY RETIRE ONLINE FEATURES AFTER 30 DAYS NOTICE POSTED ON INCLUDES SOFTWARE THAT COLLECTS DATA ONLINE TO PROVIDE IN GAME ADVERTISING. YOU MUST BE 13+ TO ACCESS ONLINE FEATURES. SERIAL CODES ARE NON-TRANSFERABLE ONCE USED AND SHALL BE VALID, AT A MINIMUM, SO LONG AS ONLINE FEATURES ARE AVAILABLE. SERIAL CODE REGISTRATION IS LIMITED TO ONE EA ACCOUNT PER SERIAL CODE. INTERNET CONNECTION, EA ACCOUNT, ACCEPTANCE OF EA USER AGREEMENT, INSTALLATION OF EA app ( ea.com/ea-app) AND REGISTRATION WITH ENCLOSED SINGLE-USE SERIAL CODE REQUIRED TO PLAY AND ACCESS ONLINE FEATURES. IF PURCHASED THROUGH OTHER RETAILERS FOLLOW REDEMPTION INSTRUCTIONS PROVIDED BY RETAILER AT POINT OF PURCHASE. IF PURCHASED THROUGH EA, PRODUCT WILL BE ENTITLED TO PURCHASER’S EA ACCOUNT DAY OF LAUNCH. VALID ONLY AT EA.com AND PARTICIPATING RETAILERS. INTERNET CONNECTION REQUIRED FOR PRODUCT INSTALLATION. REQUIRES THE SIMS™ 4 GAME TO PLAY (SOLD SEPARATELY) AND ALL GAME UPDATES TO PLAY.
